IT SPECIALIST

Key facts

About the role

Highlights

• POSITION SUMMARY
• The IT Specialist serves as the primary technical point of contact for staff, providing reliable first-line support across hardware, software, networking, and organizational productivity tools.
• The role also supports the customization, testing, maintenance, and improvement of enterprise business applications, particularly ERPNext and Odoo.
• KEY DUTIES AND RESPONSIBILITIES
• Provide first-line IT support through ticketing systems, email, phone, remote access, and onsite support.
• Assist with the development, customization, configuration, testing, and maintenance of ERP and business applications, particularly ERPNext and Odoo.
• Support ERPNext and Odoo development activities, including basic scripting, workflows, reports, forms, integrations, and system customizations.
• Test, troubleshoot, document, and support the deployment of ERP system enhancements and updates.
• Identify opportunities for system automation and process improvement using appropriate development and scripting tools.
• Diagnose and resolve hardware, software, operating system, application, printing, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, monitors, scanners, and other IT equipment.
• Provide support for Microsoft 365, Google Workspace, email, web browsers, and other approved organizational applications.
• Provide technical support for meeting rooms and video conferencing equipment.
• Monitor, prioritize, update, and close IT support tickets.
• Support user onboarding and offboarding, including device preparation and user access setup.
• Assist users with passwords, multi-factor authentication (MFA), email, and application access.
• Escalate complex technical issues to the IT Manager or appropriate service providers.
• Prepare technical specifications and support the procurement of IT equipment and software.
• Participate in the technical evaluation, inspection, testing, configuration, and deployment of newly procured IT equipment.
• Provide first-level support for LAN, Wi-Fi, internet, and basic network connectivity issues.
• Identify and escalate network outages and infrastructure-related issues.
• Provide first-level support for organizational business applications and escalate issues requiring higher-level technical assistance.
• Assist with the rollout of new IT equipment and applications by providing user support and basic technical assistance.
• Perform other IT support duties assigned by the IT Manager.

Required qualifications

• QUALIFICATIONS AND EXPERIENCE
• Master’s degree in Information Technology, Computer Science, Information Systems, or a related field from an accredited academic institution.
• Minimum of 7 years of relevant experience in IT support, systems administration, application support, or software development.
• Practical knowledge and experience in IT infrastructure, business applications, troubleshooting, and software/application development.
• Relevant professional certifications are an advantage.
• Good communication, interpersonal, problem-solving, and user-support skills.
• Willingness to travel to project implementation areas to provide IT support for field operations.

Skills

How to apply