IT Support Officer

Key facts

About the role

Highlights

• Job Description – IT Support Officer
• Employer: Target Business Consultants Plc (TIFM for GIGS MARKET JOB CREATION)
• Location: Addis Ababa
• Terms: Full-time, fixed term to July 2029
• Reports to: People, Procurement and Administration Manager
• Supervises: None
• JOB SUMMARY
• Maintains the Program Management Unit’s (PMU) computers, network, software, and systems to ensure secure and reliable operation.
• Provides technical support to staff, protects program data, and coordinates with the MIS and Finance teams on their systems.
• ROLES AND RESPONSIBILITIES
• Set up and maintain laptops, printers, phones, and network equipment.
• Provide help-desk support to staff and resolve technical issues promptly.
• Manage user accounts, email, collaboration tools, and access rights.
• Perform regular data backups and test data restoration.
• Implement security measures, including antivirus protection, software updates, password policies, and secure file sharing.
• Support ERP and MIS systems in coordination with the Finance and MERL teams.
• Maintain the IT asset register and provide recommendations for IT purchases.
• Provide audio-visual and connectivity support for meetings and events.

Required qualifications

• EDUCATION AND TRAINING
• Bachelor’s degree in Computer Science, Information Technology, or Information Systems.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.
• EXPERIENCE
• At least 3 years of experience in IT support and systems administration.
• SKILLS AND COMPETENCIES
• Knowledge of hardware, networking, and Microsoft 365 or Google Workspace administration.
• Understanding of information security and data backup practices.
• Strong troubleshooting and user support skills.
• Clear communication skills, especially when assisting non-technical users.
• Experience Level: Mid-Level (minimum 3 years of experience).

How to apply