Branch Manager I Batu Branch (Zeway)

Key facts

About the role

Highlights

• Job Title: Branch Manager
• Vacancy Reference: Ext/Vaca/085/2026
• Category: Banking & Insurance
• Job Purpose:
• Responsible for planning, organizing, leading, and controlling branch banking operations while ensuring compliance with bank policies, regulatory directives, and national laws. Oversees business development, sales, customer service, and branch operational performance.
• Key Responsibilities:
• Plan, organize, lead, and control all banking activities of the branch.
• Ensure staff compliance with bank operating procedures, rules, and codes of practice.
• Ensure adherence to regulatory directives and applicable national laws.
• Coordinate branch sales and business development activities.
• Lead customer service initiatives and improve customer satisfaction.
• Guide and maintain branch operational excellence.
• Prepare and submit annual budgets and work plans.
• Prepare and submit activity and progress reports.
• Participate in community activities and strengthen relationships with the local business community.
• Promote the bank's products and services to existing and potential customers.
• Vacancy Reference: Ext/Vaca/085/2026

Required qualifications

• Educational Qualification:
• Bachelor's Degree in Banking and Finance, Accounting, Management, Economics, Business Administration, or other related fields.
• Work Experience:
• Minimum of 7 years of professional banking experience.
• At least 1 year of experience as a Customer Services Manager or in an equivalent position.
• Required Skills and Competencies:
• Excellent team-building and analytical skills.
• Ability to work effectively under pressure.
• Knowledge of modern management techniques.
• Excellent organizational and planning skills.
• Ability to distribute sales targets and production goals among staff and monitor their achievement.
• Knowledge of commercial business law, banking regulations, and sector-specific rules.
• Results-oriented and customer-focused approach.
• Strong leadership and human resource management skills.
• Customer Relationship Management (CRM) skills.

How to apply