Receptionist/Cashier

Key facts

About the role

Highlights

• VACANCY OVERVIEW & SUMMARY
• POSITION DETAILS:
• Employer: LOTUS Maternal and Child Health Center
• Title: Receptionist/Cashier
• Required Positions: 3 (Three)
• Application Deadline: November 8, 2026
• JOB SUMMARY:
• Provide professional front-desk reception services, process patient payments accurately, and deliver a welcoming, efficient experience for visitors and patients.
• Collaborate across clinical and administrative departments to ensure smooth patient flow and maintain high service delivery standards.

Required qualifications

• QUALIFICATIONS, SKILLS & RESPONSIBILITIES
• EDUCATIONAL QUALIFICATIONS & EXPERIENCE:
• Education: Diploma or Degree, preferably in Accounting or Social Science fields.
• Experience (Diploma): Minimum 2 years of relevant work experience as a Receptionist/Cashier.
• Experience (Degree): Minimum 1 year of relevant work experience as a Receptionist/Cashier.
• Industry Advantage: Prior experience in the healthcare sector or hospitality industry is a plus.
• REQUIRED SKILLS & COMPETENCIES:
• POS Systems: Experience operating cash registers and point-of-sale software (e.g., Maraki).
• Technical: Basic computer skills mandatory (proficient in MS Word and Excel).
• Accounting & Cash Control: Ability to accurately execute cash transactions, perform daily reconciliations, maintain financial records, and uphold strict honesty and accuracy.
• Soft Skills: Strong interpersonal communication, customer service, patient handling, professional appearance, and effective teamwork under pressure.
• Compliance: Strict commitment to patient confidentiality, organizational policies, and smooth inter-departmental patient flow coordination.
• LANGUAGE PROFICIENCY:
• Mandatory: Professional fluency in both Amharic and English.
• Advantageous: Knowledge of additional local or international languages.
• KEY RESPONSIBILITIES:
• Reception & Service: Welcome patients and visitors professionally; register patients and guide them regarding services and procedures.
• Financial & Payment Processing: Receive service payments, issue receipts, operate POS systems, keep precise transaction records, and reconcile daily cash collections.
• Patient Flow & Coordination: Direct patients to correct departments and collaborate with clinical/administrative teams to optimize service flow.
• Support & Inquiry Management: Answer patient inquiries, escalate complex issues to appropriate staff, safeguard financial/patient data, and perform supervisor-assigned duties.
• CORE REQUIRED SKILL:
• Accounting

How to apply