Junior customer service officer

Key facts

About the role

Highlights

• E-Ethio Credit System PLC
• Position: Junior Customer Service Officer
• Duty Station: Legetafo
• Job Summary
• E-Ethio Credit System PLC is seeking a qualified, responsible, and detail-oriented Junior Customer Service Officer to manage rental accounting, payment collection, tenant services, documentation, and supervision of security and cleaning personnel at its building in Legetafo.
• Key Responsibilities
• Record and follow up on rent, cost-sharing, and other payments.
• Collect bank advices and payment confirmations and issue official receipts.
• Maintain accurate financial records and tenant documentation.
• Prepare daily financial and operational reports for the Head Office.
• Handle tenant inquiries, complaints, and service requests, ensuring timely follow-up and resolution.
• Supervise security and cleaning staff, including attendance, discipline, and performance.
• Coordinate with the Finance and General Service departments on building-related matters.
• Report significant financial, operational, safety, security, and tenant-related issues.

Required qualifications

• Requirements
• Bachelor’s degree in Accounting and Finance, Business Administration, Management, or a related field.
• 1–4 years of relevant work experience.
• Experience in rental accounting, property/building administration, or customer service is highly preferred.
• Good knowledge of MS Excel and Microsoft Office.
• Strong communication, organizational, follow-up, and customer-service skills.
• Ability to supervise and coordinate support staff.
• Fluency in Afaan Oromo, Amharic, and English is required.
• Honesty, responsibility, discipline, and attention to detail.
• Residence in or around Legetafo is preferred.

Skills

How to apply