Skilling Quality and Service Provider Coordinator

Key facts

About the role

Highlights

• Job Description – Skilling Quality and Service Provider Coordinator
• Employer: Target Business Consultants Plc (TIFM for GIGS MARKET JOB CREATION)
• Location: Addis Ababa, with regional travel
• Terms: Full-time, fixed term to July 2029
• Reports to: Portfolio Delivery and Operation Manager
• Supervises: Skilling Quality Assistant
• JOB SUMMARY
• Ensures that training provided to gig workers meets market demand, maintains consistent quality, and helps participants access work.
• Manages training and service providers contracted by the program, from selection through performance review.
• ROLES AND RESPONSIBILITIES
• Set quality standards for curricula, trainer qualifications, delivery methods, and assessments covering digital, job-specific, and soft skills.
• Support service provider selection with the procurement team and define deliverables and key performance indicators (KPIs).
• Review curricula and training plans to ensure they align with GPM requirements and market demand.
• Plan and conduct quality checks through session observations, participant feedback, completion rates, and job placement rates.
• Verify service provider deliverables for payment and address performance issues.
• Ensure training is accessible to young women, persons with disabilities, refugees, and internally displaced persons (IDPs).
• Report training results and lessons learned in collaboration with the MERL team.
• Supervise the Skilling Quality Assistant.

Required qualifications

• EDUCATION AND TRAINING
• Bachelor’s degree in Education, Training and Development, Business, ICT, or a related field.
• Master’s degree is preferred.
• EXPERIENCE
• At least 6 years of experience in skills development, TVET, employability, or training quality assurance.
• Experience managing training providers.
• SKILLS AND COMPETENCIES
• Knowledge of competency-based training and assessment.
• Skills in contract and vendor performance management.
• Knowledge of digital skills and gig-work skills.
• Fluency in English and Amharic.
• Experience Level: Senior-Level (minimum 6 years of relevant experience).

How to apply